Revolutionizing Efficiency in Utility Agreements

‍Discover how an Alberta-based utility company ("Company X") achieved a 99.98% reduction in agreement turnaround times, eliminated backlogs, and boosted productivity by 87.5% with Tressl's CrossingsCloud. This case study highlights how streamlining processes empowered their team to handle increased volumes with ease, paving the way for faster, more efficient project completion.

The Challenge

This Alberta-based utility company, handling over 250 inbound crossing applications monthly, faced significant challenges in managing third-party agreements. With four full-time land administrators, turnaround times averaged 4 to 6 weeks, creating a backlog and stalling projects. The goal was to halve these times and free up resources for higher-value work.

The Solution

After adopting Tressl's CrossingsCloud module, the Land Team quickly gained proficiency, processing requests entirely through the online platform. Within days, they cleared the 250+ request backlog, enabling stakeholders to focus on project growth and strategic initiatives.

The Results

• 99.98% Reduction in Turnaround Time: Agreement processing was slashed from 6 weeks to just 12 minutes.
• Zero Backlog: The team managed a 750% increase in requests, yet maintained no backlog.
• 87.5% Efficiency Gain: One analyst could handle eight times the volume, boosting productivity across the board.
• Repurposed Capacity: With new efficiencies, the team reassigned four land administrators to support high-impact, revenue-generating projects.

This transformation not only accelerated project timelines but strengthened relationships with stakeholders by allowing agreements to be processed in real-time. One project coordinator noted that, for the first time in his 10-year tenure, he had dedicated administrative support, greatly enhancing project execution speed.

"The transition to CrossingsCloud has been extremely successful, dramatically reducing the effort required to issue third-party agreements. This means that agreements can be issued within minutes instead of hours or days, so work can proceed safely and in compliance."
- Manager, Major Projects & Land at Alberta-Based Utility Company (Company X)

‍What is CrossingsCloud?

‍CrossingsCloud, an online module offered by Tressl, serves as a tool for Land Teams to process inbound crossings/3rd-party requests efficiently. Receiving requests through the online platform (as opposed to email) reduces manual/repetitive tasks, eliminates human error, and keeps the entire workflow in one, centralized place.

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