We're Hiring!

Job Title: Client Success Manager

Location: Calgary, AB

Job Type: Full-Time | Hybrid Options Available

About the Role

Tressl is seeking a highly skilled Client Success Manager to join our growing team. This role will manage the day-to-day support hub and own the on-boarding and training of new clients. This is a vital role in the evolution of Tressl by being the voice of the customer and an advocate for their needs in making Tressl a leader in the software space.

Who you are:

You are technically savvy with a high passion for client and customer service. You are able to learn new tools quickly, understand client questions, and be able to triage potentially complex problems. You are able to translate business language to our developers when additional/technical intervention is required. You may have built or scaled Client Success teams in your past.  
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About Us

Tressl is a SaaS company that, at its core, helps organizations optimize their workflows, centralize data and communication and create visibility for stakeholders.  Our current iteration of the platform has unrivaled solutions for oil and gas companies to be able to generate critical agreements at the click of a button, saving 1000s of hours throughout the year.

Why Tressl?

At Tressl, we dream of doing big things and achieving our audacious goals.  Our office is always buzzing with new ideas and not being satisfied with ‘ok’.  Our team fosters a culture of accountability, where each member takes responsibility for their commitments and supports one another in following through on our promises. We achieve this by being willing to be disruptive and ask hard questions to get to the root of an issue.

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Duties and Responsibilities:

• Manage day-to-day support through Intercom and build a more robust self-service catalogue for our clients.

• Leading each customer throughout their journey with the Tressl platform, from onboarding to full adoption.  

• Strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.

• Build Champions and Promoters: Continually build promoters and champions by ensuring Tressl remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Tressl aligned with long-term goals.

• Competitive Positioning: Effectively showcase Tressl’s unique vision, roadmap, platform benefits and business value to consistently reinforce.

• Tressl as a solution that delivers accelerated business and technical outcomes.

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Qualifications:

• 3+ years experience in technical role such as Customer Success Manager, Client Support, Technical Account Manager with a focus on adoption and integration in the SaaS or related industry.

• Strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.

• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

• Ability to understand and address complex technical challenges and translate technical value into business impact

• Experience with Microsoft suite of products (including Azure)

• CRM experience (Hubspot)

• Knowledge of Intercom or similar tools

• Bi-lingual (French or Spanish) an asset

Soft Skills:  

• Strong problem-solving abilities with a detail-oriented mindset.  

• Excellent communication skills for technical and non-technical audiences.  

• A collaborative team player who thrives in cross-functional environments.  

• Proven ability to meet deadlines and deliver impactful results.‍  

Perks and Benefits:

• Competitive salary and benefits package  

• Flexible work schedule and hybrid work options  

• Opportunities for professional development and training  

• Collaborative and supportive team culture  

• Work on high-impact projects with a global reach  

Salary Range:

Range for this role is CAD $73,000 – CAD $93,000 per year.

How to Apply:

If you are a qualified, passionate about helping people solve problems and are ready to make a difference at Tressl, please send your resume to jobs@tressl.ca

We thank all applicants for their interest, however only those selected for interview will be contacted.  

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